UMD 311

New! Outdoor Issue Reporting Tool

Easily report non-emergency, outdoor physical issues located on campus through your mobile phone.

Report: Broken street lights or parking meters, abandoned scooters/bikes, litter or graffiti, road/walkway issues and more!
It's Convenient: Snap and report items in real-time while walking on campus (with location "on")
Features: Photo uploads, Google maps integration, location detection, status updates

Instructions

Download the UMD app. Make sure to be signed in. Add the 311 tool to your Quick Links by tapping Customize and then the plus sign (+) next to 311.

UMD 311 uses the public platform, SeeClickFix, used by many municipalities. Items reported are visible to all.
Set your mobile phone's location "on" for auto-detection (or drag the map).
'Guest reporting’ allows users to submit issues without signing in.
‘Submit as yourself’ allows users to get email updates on their issues and requires a sign-in.
- Follow the registration prompts using the appropriate email:
  - UMD employees - use your UMD email
  - UMD students - use your DirectoryID@umd.edu email
  - Visitors - use your personal email
- On the Complete Registration screen, enter a display name, list College Park, MD as the default location, and agree to the Terms. Issues reported with this feature will show the user's display name.
The system is monitored Monday through Friday 9 a.m. – 5 p.m. when UMD is open.

While walking on campus, snap items in real-time with location services "on" (or drag the map).

What Should I Report?

Report ONLY non-emergency, outdoor physical issues located on campus.

The app is not for emergencies
The app is not for indoor physical issues (such as indoor AC issues)
The app is not for service related issues (such as disagreeing with a parking citation)
The app is not for reporting issues located off campus

Questions?

For how-to support, use the app’s Help feature.

For other questions or comments, contact the UMD 311 management team at 311support@umd.edu.