UMD 311
New! Outdoor Issue Reporting Tool
Easily report non-emergency, outdoor physical issues located on campus through your mobile phone.
- Report: Broken street lights or parking meters, abandoned scooters/bikes, litter or graffiti, road/walkway issues and more!
- It's Convenient: Snap and report items in real-time while walking on campus (with location "on")
- Features: Photo uploads, Google maps integration, location detection, status updates
Instructions
Find the UMD 311 tool in the UMD app (under Menu > Contact Us). To add it to your Quick Links, make sure to be signed into the UMD app, then tap Customize, then tap the plus sign (+) next to 311.
- UMD 311 uses the public platform, SeeClickFix, used by many municipalities. Items reported are visible to all.
- Set your mobile phone's location "on" for auto-detection (or drag the map).
- 'Guest reporting’ allows users to submit issues without signing in.
- ‘Submit as yourself’ allows users to get email updates on their issues and requires a sign-in.
- Follow the registration prompts using the appropriate email:
- UMD employees - use your UMD email
- UMD students - use your DirectoryID@umd.edu email
- Visitors - use your personal email
- On the Complete Registration screen, enter a display name, list College Park, MD as the default location, and agree to the Terms. Issues reported with this feature will show the user's display name.
- Follow the registration prompts using the appropriate email:
- The system is monitored Monday through Friday 9 a.m. – 5 p.m. when UMD is open.
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While walking on campus, snap items in real-time with location services "on" (or drag the map).
What Should I Report?
Report issues such as:
- Scooters/bikes in non-designated areas (including those locked to handrails, shrubbery, or light poles or obstructing sidewalks, stairs and access ramps)
- Broken street lights or parking meters
- Litter or graffiti, road/walkway issues and more!
Report ONLY non-emergency, outdoor physical issues located on campus.
- The app is not for emergencies
- The app is not for indoor physical issues (such as indoor AC issues)
- The app is not for service related issues (such as disagreeing with a parking citation)
- The app is not for reporting issues located off campus
Questions?
For how-to support, use the app’s Help feature.
For other questions or comments, contact the UMD 311 management team at 311support@umd.edu.