UMD 311

Instructions

Find the UMD 311 tool in the UMD app (under Menu > Contact Us). To add it to your Quick Links, make sure to be signed into the UMD app, then tap Customize, then tap the plus sign (+) next to 311.

• UMD 311 uses the public platform, SeeClickFix, used by many municipalities. Items reported are visible to all.
• Set your mobile phone's location "on" for auto-detection (or drag the map).
• 'Guest reporting’ allows users to submit issues without signing in.
• ‘Submit as yourself’ allows users to get email updates on their issues and requires a sign-in.
  • Follow the registration prompts using the appropriate email:
    • UMD employees - use your UMD email
    • UMD students - use your DirectoryID@umd.edu email
    • Visitors - use your personal email
  • On the Complete Registration screen, enter a display name, list College Park, MD as the default location, and agree to the Terms. Issues reported with this feature will show the user's display name.
• The system is monitored Monday through Friday 9 a.m. – 5 p.m. when UMD is open.

While walking on campus, snap items in real-time with location services "on" (or drag the map).

What Should I Report?

Report issues such as:  

• Scooters/bikes in non-designated areas (including those locked to handrails, shrubbery, or light poles or obstructing sidewalks, stairs and access ramps)
• Broken street lights or parking meters
• Litter or graffiti, road/walkway issues and more!  

Report ONLY non-emergency, outdoor physical issues located on campus.

• The app is not for emergencies
• The app is not for indoor physical issues (such as indoor AC issues)
• The app is not for service related issues (such as disagreeing with a parking citation)
• The app is not for reporting issues located off campus 

Questions?

For how-to support, use the app’s Help feature. 

For other questions or comments, contact the UMD 311 management team at 311support@umd.edu.