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UMD 311

New! Outdoor Issue Reporting Tool

Easily report non-emergency, outdoor physical issues located on campus through your mobile phone. 

  • What to Report: Broken street lights or parking meters, abandoned scooters/bikes, litter or graffiti, road/walkway issues and more! 
  • It's Convenient: While walking on campus, snap items in real-time with location services "on" (or drag the map)
  • Features: Photo uploads, Google maps integration, location detection, status updates 

InstructionsUMD 311 logo

Find the 311 tool in the UMD app (Menu > Contact Us section) or add it to your UMD app Quick Links (make sure you are signed in appropriately, go to Quick Links > Customize > 311).

  • UMD 311 uses the public platform, SeeClickFix, used by many municipalities. Items reported are visible to all.
  • 'Guest reporting’ allows users to submit issues without signing in. 
  • ‘Submit as yourself’ allows users to get email updates on their issues and requires a sign-in. (Follow the registration prompts and use the Sign Up with Google method with your UMD email/Terpmail. On the Complete Registration screen, enter a display name and list College Park, MD as the default location.) Issues reported with this feature will show the user's display name. 
  • The system is monitored Monday through Friday 9 a.m. – 5 p.m. when UMD is open.

While walking on campus, snap items in real-time with location services "on" (or drag the map).

What Should I Report?

Report ONLY non-emergency, outdoor physical issues located on campus.

  • The app is not for emergencies 
  • The app is not for indoor physical issues (such as indoor AC issues)
  • The app is not for service related issues (such as disagreeing with a parking citation)
  • The app is not for reporting issues located off campus 

 

Questions?

For how-to support, use the app’s Help feature. 

For other questions or comments, contact the UMD 311 management team at 311support@umd.edu. 

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