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UMD 311

New! Outdoor Issue Reporting Tool

Easily report non-emergency, outdoor physical issues located on campus through your mobile phone. 

  • Report: Broken street lights or parking meters, abandoned scooters/bikes, litter or graffiti, road/walkway issues and more! 
  • It's Convenient: Snap and report items in real-time while walking on campus (with location "on") 
  • Features: Photo uploads, Google maps integration, location detection, status updates 

InstructionsUMD 311 logo

Find the UMD 311 tool in the UMD app (under Menu > Contact Us). To add it to your Quick Links, make sure to be signed into the UMD app, then tap Customize, then tap the plus sign (+) next to 311.

  • UMD 311 uses the public platform, SeeClickFix, used by many municipalities. Items reported are visible to all.
  • Set your mobile phone's location "on" for auto-detection (or drag the map).
  • 'Guest reporting’ allows users to submit issues without signing in.
  • ‘Submit as yourself’ allows users to get email updates on their issues and requires a sign-in.
    • Follow the registration prompts using the appropriate email:
      • UMD employees - use your UMD email
      • UMD students - use your DirectoryID@umd.edu email
      • Visitors - use your personal email
    • On the Complete Registration screen, enter a display name, list College Park, MD as the default location, and agree to the Terms. Issues reported with this feature will show the user's display name.
  • The system is monitored Monday through Friday 9 a.m. – 5 p.m. when UMD is open.
311 app screenshots

While walking on campus, snap items in real-time with location services "on" (or drag the map).

What Should I Report?

Example: Help report illegally parked scooters or bikes, i.e. those locked to handrails, shrubbery, or light poles or otherwise obstructing sidewalks, stairs and access ramps. 

Report ONLY non-emergency, outdoor physical issues located on campus.

  • The app is not for emergencies
  • The app is not for indoor physical issues (such as indoor AC issues)
  • The app is not for service related issues (such as disagreeing with a parking citation)
  • The app is not for reporting issues located off campus 

 

Questions?

For how-to support, use the app’s Help feature. 

For other questions or comments, contact the UMD 311 management team at 311support@umd.edu. 

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