UMD 311

Before You Begin

• UMD 311 uses the public platform, SeeClickFix, used by many municipalities. Items reported are visible to all.
• The system is monitored Monday through Friday 9 a.m. – 5 p.m. when UMD is open.

Instructions

Use the UMD app. 

• The UMD 311 tool is located under Menu > Contact Us.
• Frequent UMD 311 user? Add the tool to your UMD app Quick Links. (While signed in, tap Customize on the home screen, then tap the plus sign [+] next to 311.) 
• If you do not have the UMD app, use our 311 web portal, but first:
  • Read the remaining instructions below
  • Make sure to include a photo with your submission (to help us quickly identify the issue)

Reporting tips:

• To make a report, select the issue category, location, add a photo and description, then submit  
• For location auto-detection:
  • Turn location services "on" on your mobile phone
  • On the 311 map screen, tap the target icon to center the map on your location
• You can also manually drag the map to the issue location
• Please include pictures (to help us quickly identify the issue)

Do I need to sign in?

• 'Guest reporting’ allows users to submit issues without signing in (and no email updates).
• ‘Submit as yourself’ allows users to get email updates on their issues and requires a sign-in.
  • Within the 311 tool, follow any sign-in/registration prompts using the appropriate email:
    • UMD employees - use your UMD email
    • UMD students - use your DirectoryID@umd.edu email
    • Visitors - use your personal email
  • On the Complete Registration screen, enter a display name (issues reported with this feature will show this display name); list College Park, MD as the default location; and agree to the Terms. 

While walking on campus, snap items in real-time with location services "on" (or drag the map).

What Should I Report?

Report issues such as:  

• Scooters/bikes in non-designated areas (including those locked to handrails, shrubbery, or light poles or obstructing sidewalks, stairs and access ramps)
• Broken street lights or parking meters
• Litter or graffiti, road/walkway issues and more!  

Report ONLY non-emergency, outdoor physical issues located on campus.

• The app is not for emergencies
• The app is not for indoor physical issues (such as indoor AC issues)
• The app is not for service related issues (such as disagreeing with a parking citation)
• The app is not for reporting issues located off campus 

Questions?

For how-to support, use the app’s Help feature. 

For other questions or comments, contact the UMD 311 management team at 311support@umd.edu.